Mr Graham Jones

Graham has 15 years’ experience in Customer Support and Trust & Safety across a wide variety of industries. For the last 7 he has worked across Gumtree Australia and other eBay Classifieds Group markets. At Gumtree, Graham manages the teams which provide support and safety coverage for the Gumtree community,  as well as representing Customer Support and Trust & Safety in product planning and stakeholder management.

With a passion for helping people, Graham has always gravitated towards customer facing roles. He places great emphasis on building a strong culture as a foundation for the team, along with creative technological solutions designed to increase accuracy and efficiency.

Raised in Malawi (Central Africa), Graham was interested in animal welfare from a young age. He was a frequent volunteer on various conservation projects including participating in the reintroduction of a breeding pair of Black Rhinos into the Liwonde National Park – a species the park hadn’t seen in close to 20 years. His history in this field is what drives Graham’s desire to make Gumtree the safest place to rehome your pets online.

Mr Graham Jones will be talking about protecting our pets: partnering for the future of pets online – view Abstract